Taxi Slot Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Users

This Privacy Policy is published by Taxi Slot (taxislot.ws) and explains how we handle the personal data of our platform users in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy applies to all individuals who register, visit, or use any of the services offered by Taxi Slot.

By registering an account at Taxi Slot or using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we process your personal data as described herein. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

This Privacy Policy covers all Taxi Slot services — including slots, live casino, Sports Betting (Malaysia Super League, EPL, cricket), table games, and all financial transactions conducted via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX online banking.

Taxi Slot collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data we collect and the purposes for which it is used:

Technical data such as IP addresses and cookies are collected automatically when you visit or use the platform Taxi Slot. You can manage your cookie settings through your browser settings; however, please note that disabling certain cookies may affect platform functionality.

Taxi Slot uses your personal data only for legitimate and necessary purposes. We will not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which your data is used:

• Account Management: Registering and managing your Taxi Slot account, including identity verification, security settings, and profile management.
• Transaction Processing: Processing deposits you make via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX online banking, and securely and accurately paying winnings to your account.
• Service Provision: Operates all games and services at Taxi Slot, including slots, Live Casino, Sports Betting, and Table Games.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, account misuse, and any other unlawful activity on our platform.
• Customer Support: Answering your questions, resolving complaints, and providing technical assistance via live chat or email.
• Marketing Communications: Sending information about promotions, bonuses, and special offers (only where you have not objected to receiving such communications).
• Legal Compliance: Meeting Malaysian legal and applicable regulatory compliance requirements, including anti-money laundering (AML) obligations.
• Responsible Gaming: Monitoring gambling patterns to identify players who may need support and providing appropriate responsible gaming tools.

Taxi Slot does not sell or rent your personal data to any third party for their own commercial purposes. However, in the course of our business operations, we may need to share certain data with select, trusted third parties in the following circumstances:

• Payment Service Providers: E-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and FPX/DuitNow platforms receive only the transaction data necessary to process your deposits and withdrawals. This data is strictly limited to what is required for each transaction.
• Game Providers: Game software providers supplying casino and Sports Betting software to Taxi Slot may have limited access to the technical game data required to operate their games.
• KYC Verification Services: Third-party identity verification service providers that assist us in verifying player identities in accordance with legal requirements.
• Competent Authorities: Data may be disclosed to law enforcement authorities, regulatory bodies, or Malaysian courts where required by law or a valid court order.

All third parties we work with are bound by strict confidentiality and data protection agreements. They are prohibited from using your data for any purpose other than the services they provide to us.

Taxi Slot only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Personal data of active account holders is retained for the duration of the account and up to 7 years following account closure, in accordance with Malaysian financial and anti-money laundering legal requirements.
• Financial Transaction Records: Records of all deposits, withdrawals, and transactions via Touch 'n Go, GrabPay, DuitNow, and FPX are retained for a minimum of 7 years from the transaction date, in accordance with regulatory requirements.
• Game History Data: Game activity logs are retained for 2 years from the date of last activity for audit and dispute resolution purposes.
• Communication Records: Live chat records and customer support emails are retained for 1 year from the date of communication.
• Cookies Data: Session cookies are deleted when you close your browser. Persistent cookies may be stored for up to 12 months.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to your identity. Deletion is carried out using methods that ensure the data cannot be recovered.

As a user Taxi Slot and individuals protected under Malaysia's PDPA, you have a range of rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact the Taxi Slot team by email at support@taxislot.ws or via live chat. We will process your request within 14 working days from the date of receipt of your request. In complex cases, this period may be extended by up to 30 days, with prior notice to you.

Taxi Slot uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled, as the platform will not function properly without them.
• Performance Cookies: Collects information on how users interact with the platform — such as pages visited and time spent — to help us improve the user experience. All data is collected in aggregate and anonymised form.
• Functional Cookies: Storing user preferences such as language, display settings, and login details to make return visits more convenient.
• Analytics Cookies: Helping us understand general platform usage patterns for technical improvement and design purposes.

You can control and manage your cookie settings through your internet browser settings. However, disabling essential cookies may cause certain platform features to stop working properly and affect your gaming experience on Taxi Slot.

Taxi Slot implement a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or deletion:

• Encryption of data in transit using SSL/TLS 256-bit for all communications between your browser and Taxi Slot servers.
• Encryption of data at rest for all sensitive information, including MyKad numbers, financial details, and passwords (stored as irreversible hashed values).
• Strict role-based access controls — only Taxi Slot staff with a legitimate business need are permitted to access user data.
• Regular security audits conducted by independent third parties to identify and address any system vulnerabilities.
• 24/7 monitoring system to detect unusual activity or unauthorised access attempts.
• A tested incident response plan to ensure a swift response in the event of a data breach.

In the event of a data breach that may affect your rights and freedoms, Taxi Slot will notify you and the relevant authorities within 72 hours from the date we become aware of the breach, in line with international best practices in data protection.

Taxi Slot may occasionally send you marketing communications to keep you informed about the latest promotions, special bonuses, Hari Raya offers, Malaysia Super League and EPL football promotions, and platform updates that may interest you.

We will only send you marketing communications if you have not objected to receiving them during registration, or if you have actively opted in. You may opt out of marketing communications at any time in the following ways:

• Click the "Unsubscribe" link found at the bottom of any marketing email we send you.
• Log in to your Taxi Slot account and go to the "Notification Settings" section to update your communication preferences.
• Contact our support team via live chat or email at support@taxislot.ws to request that marketing communications be stopped.

Please note that opting out of marketing communications does not mean you will stop receiving important account-related messages — such as security notifications, transaction confirmations, or critical updates about platform changes.

If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, please contact Taxi Slot through the following channels:

• Privacy Email: support@taxislot.ws — for all enquiries and requests relating to personal data
• Live Chat: Available 24 hours a day, 7 days a week on the Taxi Slot platform

All data privacy requests will be processed as a high priority. We will acknowledge receipt of your request within 2 working days and provide a full response within 14 working days. For complex cases, we will notify you if additional processing time is required.

If you are not satisfied with how Taxi Slot has handled your privacy-related complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.